DA O’Malley Announces Settlement with Best Buy Inc.

Oakland CA- Alameda County District Attorney Nancy O’Malley along with the District Attorneys of Riverside, Santa Barbara and San Diego Counties, announced that a consumer protection action was settled against Best Buy, Inc. The case centered on Best Buy’s price accuracy and return policy. The complaint alleges that Best Buy misrepresented the price of items sold and failed to accurately disclose material aspects of its return policy, among other violations.

“In these difficult economic times, it is even more critical that consumers are not overcharged by businesses like Best Buy,” states DA O’Malley. “My office will continue to protect consumers from price inaccuracy or other business practices that may result in consumer harm, no matter the size of the company.”

The judgment requires Best Buy to institute changes in its business practices to ensure that the problems identified in the complaint do not recur. These include a pricing accuracy program and enhanced disclosures of return policies. Best Buy cooperated in the investigation and, without admitting liability, agreed to pay $558,570.55 in civil costs and penalties and $75,000.00 in restitution. The civil penalties will be used for the enforcement of consumer protection laws.

If you believe you have been the victim of consumer fraud, please file a complaint with my office at this link: https://www.alcoda.org/cewpd/complaint_forms.

Posted on Feb 19, 2021